Frequently Asked Questions
How do I get started?
You can call us at (520) 820-6446 to schedule your appointment, or you can visit our Quote Form page to fill out information about your home. Someone will contact you directly via phone or email.
How much do your services cost?
Please visit our Services page and our Pricing page to find out more information about our various service types and costs.
Do you surface clean or deep clean?
We pride ourselves on being a very detail-oriented cleaning company. When we clean your home the first time, we are doing a top-to-bottom deep clean. We then maintain that level of clean on your repeat cleanings so you won’t need another “Spring Cleaning”. The first cleaning appointment always takes longer, often 2 – 3 times longer.
Does HomeHappy provide a guarantee?
If you are not delighted with your cleaning service, please call us at (520) 820-6446 within 24 hours, and we will return to clean to your satisfaction. We are committed to making sure you are completely happy with the service you are receiving.
Do I need to provide supplies?
We provide our own cleaning supplies and products. We also carry vacuums with us, but we prefer to use yours if it is in good working condition. If you have a specific product request, we ask that you provide it in advance so we can best accommodate you.
How are cleanings scheduled?
Our cleaners work Monday through Friday from 8:00am to 5:00pm. We try to schedule your cleaning on a day and time that is convenient for you. We ask for a window of time to arrive, as sometimes events may happen to delay a house cleaner. If a cleaner is going to be more than 1/2 hour late or early for your scheduled cleaning, you will be contacted in advance.
What if I can't have the house cleaner come on my scheduled day due to holiday, illness or other reason?
If a holiday, illness, or other conflicting event falls on your scheduled day, please contact us within 24 hours to avoid a $50 fee. Your time slot cannot be filled if we receive last minute notice. Once contacted, we will make every effort to reschedule your cleaning for another day or time. We are closed on Christmas Day, Thanksgiving Day, New Years Day, and Easter.
Do I have to be home during my cleaning?
This is completely up to you, but it is easier for our techs to perform their work when the house is empty. You may choose to be home at the time of your cleaning, especially if you have special instructions to provide to your cleaner; however, this is not required. To avoid a $50 lock-out charge, we ask that you provide us with a house key in advance or leave one in a discreet location.
What if my property is damaged or broken?
We do our very best to avoid breakage, but sometimes it happens. We limit any loss to the replacement value, repair cost, or $1,000, whichever is less. We recommend that you remove items of irreplaceable value during your cleaning for safekeeping.
I'd like to refer you to one of my friends. Do you have a referral program?
We really appreciate you referring us to your friends and family! Please visit our
Refer A Friend page for special rewards.